Question 1

What is Broadflow all about?

Accepted Answer

We are a team of industry veterans and software engineers looking to abstract away some of the physicality of surveillance and low voltage systems.

Question 2

What type of notification channels do you support?

Accepted Answer

Email, SMS, WhatsApp, Slack, Microsoft Teams and custom webhook. More channels coming soon!

Question 3

Where is my video stored?

Accepted Answer

All of your video is stored in AWS data centers throughout the United States.

Question 4

How much retention time is provided for each camera I connect to the cloud?

Accepted Answer

This may depend on your camera settings. For example, a 1 Mbit/s bitrate will provide roughly 2 weeks of recording time.

Question 5

Where does Broadflow host its infrastructure?

Accepted Answer

Our platform is hosted on AWS’ global cloud infrastructure.

Question 6

Are there any redundancies built into the storage of my recorded security video?

Accepted Answer

Yes.

Question 7

Does Broadflow provide end-to-end encryption for cloud video surveillance?

Accepted Answer

Broadflow offers two levels of security. You can choose which type is right for you based on your business needs.

1) The first option is for cameras that are not streaming anything too sensitive. Upon configuring your camera in the Streams Cloud application, the cloud servers will “pull” in your video stream. As soon as it reaches our servers, everything gets encrypted. All of our infrastructure is encrypted, from the network to the storage volumes and databases. This provides a high level of security for recorded video and playback.

2) Broadflow offers an
end-to-end encryption solution that requires connecting the Streams Bridge to your local network. The Streams Bridge will fully encrypt your video streams before streaming them over the network into the cloud. Aside from purchasing the Bridge appliance itself, there is no additional cost.

Question 8

How can I ensure my surveillance system is streaming securely?

Accepted Answer

For the highest level of security we recommend connecting the Streams Bridge to your local network. This will provide full encryption from your home or office network into AWS data centers.

Question 9

How is my video protected if I don’t use a Streams Bridge?

Accepted Answer

All of your video is encrypted before it is stored in the cloud. Communication between the cloud servers and your web browser use HTTPS and provide encryption in transit so you can securely view your recorded video.

Question 10

How can I protect my account from unauthorized use?

Accepted Answer

Enable 2FA on your account, and enforce it across your user base. 2FA allows you to add an SMS number to your account, requiring additional SMS verification prior to gaining access to your dashboard.

Question 11

How does Broadflow help ensure that my notifications are not abused by one of my users?

Accepted Answer

We have added a verification step that all recipients must complete. This will protect carrier and domain trust and ensure the highest level of deliverability by not spamming anyone.

Question 12

How does Broadflow secure browser based playback or live streaming of video?

Accepted Answer

The Broadflow Platform uses HTTPS and is encrypted and authenticated using TLS 1.2, ECDHE_ECDSA with X25519, and AES_256_GCM.

Question 13

Does Broadflow use TLS for all outgoing email?

Accepted Answer

Yes.

Search solutions for your problem

Speak to a Human