How do Device Notifications work? | Broadflow Streams

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How do Device Notifications work?

Modern security cameras support alarm and event definitions. For example, if motion is detected, that’s an event. Another example might be an abnormal temperature thermal camera registering a particular temperature. Events can be handled in numerous ways. Most administrators like to receive alerts for the events that matter to their business use case. This is often done by entering SMTP (email) credentials into the camera’s settings.

Here’s an example of email settings configured in a Dahua camera:

This is similar to most make and models and is often quite clumsy to set up. First of all, where do you get SMTP credentials from? You can use Yahoo, Gmail, etc, but these can sometimes be problematic, throttle or delay your emails.

Every device created in your Streams web dashboard comes with its own set of SMTP credentials. This allows you to set different credentials in each security camera, thereby automating the identification of the source of any email alert received. A custom inbound email address is assigned to every one of your Streams devices. This results in your account being the receiver of any email message sent by the camera.

Since email is not always the ideal channel to receive alerts over, these inbound notifications can be forwarded to recipients using alternate channels, such as SMS and Voice. While SMS and Voice may be used for high priority notifications, Slack and Microsoft Teams can be used to handle bulk notifications and route them to relevant workspace channels.

Use the Streams application to configure each of your devices to forward inbound notifications to the channels, schedules and recipients of your choice.

If setting up your cameras with SMTP credentials is not your cup of tea you can install the Streams Bridge appliance on your network to automate the entire process and control it through your cloud dashboard. Contact us for more information.